Frequently Asked Questions

Standard AC service starts from AED 150. AC deep cleaning with sanitization starts from AED 250. Emergency AC call-outs start from AED 350. More complex repairs such as compressor issues range from AED 500 to AED 1,500 depending on the unit and parts required. We provide a written quote before starting any work, so there are no surprises.

We recommend servicing your AC at least twice a year in Dubai, ideally before and after summer. If you run your AC year-round, which most residents do, quarterly servicing is ideal for maintaining efficiency and keeping electricity bills down. Regular servicing also extends the lifespan of your unit and prevents costly breakdowns.

Professional duct cleaning involves inspecting, vacuuming, and sanitizing your AC duct system to remove accumulated dust, mold, and allergens. For apartments, duct cleaning starts from AED 800 for a 1-2 bedroom unit and from AED 1,200 for a 3-bedroom unit. Villa duct cleaning starts from AED 1,500 for 3-4 bedrooms. We recommend duct cleaning every 2-3 years, or sooner if you notice dust buildup, musty smells, or increased allergy symptoms.

We service and repair all major AC brands available in the UAE, including O General, Daikin, LG, Carrier, Midea, Samsung, Toshiba, Mitsubishi, Gree, Panasonic, and Fujitsu. Our technicians carry diagnostic equipment and common spare parts for these brands on every call.

Common causes of poor AC cooling include dirty filters, low refrigerant gas, a faulty compressor or capacitor, blocked condenser coils, or thermostat issues. In Dubai, dust buildup is a leading cause. A professional diagnostic visit (AED 99, waived if you proceed with repair) will identify the exact issue and we will provide a fixed quote before any repair work begins.

Yes. Beyond standard split and window units, we service central ducted AC systems, air handling units (AHUs), fan coil units (FCUs), and commercial VRF/VRV systems. Our HVAC team is trained on both residential and commercial-grade equipment.

Yes. Our emergency team is available 24/7, 365 days a year. We handle urgent situations including burst pipes, major water leaks, sewage backups, power trips, and electrical faults. We typically dispatch a technician within 60 minutes depending on your location in Dubai.

Our electrical work is carried out by licensed professionals who comply with DEWA regulations and Dubai Municipality standards. For installations and modifications that require DEWA approval or NOCs, we manage the process and ensure all work meets the required codes and specifications.

We handle all residential and commercial plumbing issues, including leaking taps and pipes, blocked drains, toilet repairs and replacements, water heater installation and repair, kitchen and bathroom plumbing, water pump repairs, tank cleaning, and pipe rerouting. Our diagnostic visit is AED 99, which is waived if you proceed with the recommended repair.

Plumbing costs depend on the type of work. Simple repairs such as fixing a dripping tap start from AED 150. Leak repairs range from AED 150 to AED 250. Pipe burst repairs and replacements range from AED 300 to AED 800. We always provide a clear quotation before starting any work.

Our electrical services include fault finding and circuit repair, DB board and breaker replacement, outlet and switch installation, lighting installation, chandelier hanging, wiring and rewiring, ceiling fan installation, and DEWA meter and sub-meter work. We also install CCTV, security systems, smart home automation, and access control systems.

A standard bathroom renovation typically takes 10 to 15 working days. A kitchen renovation usually takes 15 to 25 working days depending on the scope, including cabinetry, countertops, plumbing, and electrical work. Larger or more complex renovations may take longer. We provide a detailed timeline during the quotation stage so you know what to expect.

Some renovation work in Dubai requires a permit from the building management, community association, or Dubai Municipality, particularly structural modifications, facade changes, or major plumbing and electrical alterations. We advise on permit requirements for your specific project and can assist with the application process where needed.

All renovation and fit-out work is backed by our 6-month workmanship warranty. If any issue arises due to our workmanship within this period, we return and fix it at no additional cost. Materials and fixtures carry the manufacturer warranty, which typically ranges from 6 to 12 months depending on the product.

Bathroom renovation costs vary based on size and specification. A standard bathroom remodel ranges from AED 15,000 to AED 30,000, while premium renovations with high-end fixtures and finishes can range from AED 30,000 to AED 60,000. We provide a detailed, itemized quotation after an on-site assessment so you have full cost transparency before work begins.

Yes. We provide end-to-end fit-out services covering design consultation, demolition, flooring, tiling, painting, carpentry, joinery, plumbing, electrical, AC, and finishing work. Whether it is a single room refresh or a full property transformation, our project management team coordinates all trades under one contract.

Our standard diagnostic visit fee is AED 99. This covers a professional assessment of the issue and a written repair quote. The diagnostic fee is waived if you proceed with the recommended repair. There are no hidden call-out fees for standard services during business hours.

All repair work is covered by a 6-month workmanship warranty. If the same issue recurs within this period due to our workmanship, we repair it at no additional cost. Replacement parts and equipment we install carry the manufacturer warranty, typically 6 to 12 months depending on the component. Warranty does not cover damage caused by misuse, third-party modifications, power surges, or normal wear and tear.

You may cancel or reschedule a service appointment at no charge by providing at least 4 hours notice. Late cancellations may incur a cancellation fee. For maintenance packages, you can cancel and receive a pro-rated refund for unused scheduled services.

Yes. For standard services, we provide a written quote before starting any work so you know exactly what to expect. For renovation and fit-out projects, we conduct a free on-site assessment and provide a detailed, itemized proposal at no obligation. There are no hidden charges or surprise bills.

All our prices are quoted in UAE Dirhams (AED). VAT is included where applicable. The quote you receive is the amount you pay. We believe in full price transparency and never add surprise charges after work is completed.

We offer three annual maintenance packages. Bronze (AED 999/year) is ideal for studios and 1-2 bedroom apartments and includes 2 AC services, basic electrical and plumbing health checks, priority scheduling, and a 10% discount on all services. Silver (AED 1,999/year) suits larger apartments and townhouses with quarterly AC servicing, 2 plumbing inspections, an electrical safety check, priority emergency response, 15% discount, and a dedicated account manager. Gold (AED 3,999/year) is designed for villas with unlimited AC servicing, quarterly plumbing inspections, biannual electrical audits, an annual deep cleaning, guaranteed fast emergency response, 20% discount, and a dedicated account manager.

An annual maintenance contract provides scheduled professional servicing that prevents costly emergency breakdowns, extends equipment lifespan, and keeps energy bills under control. Package members also receive priority scheduling, member discounts on all additional services (10% to 20% depending on tier), and the peace of mind of having a professional maintenance partner on call whenever an issue arises.

Yes, you can upgrade at any time. The remaining pro-rated value of your current package is credited toward the higher tier, and the additional services begin immediately. Many residents start with Bronze or Silver and upgrade after experiencing the convenience of professional maintenance management.

Contact our team by phone, WhatsApp, or through the website to discuss your property type and maintenance needs. We recommend the package tier that delivers the best value for your situation, confirm your enrollment, and book your scheduled services during activation. You receive a welcome pack with your service schedule and direct contact details for your support team.

Package prices cover all labor for included services such as AC servicing, plumbing inspections, and electrical checks. If repairs during inspections require replacement parts such as capacitors, filters, or tap cartridges, these are quoted separately at cost and subject to your member discount (10%, 15%, or 20% depending on your tier). Your account manager provides a transparent quote before proceeding with any parts replacement.