Privacy Policy

1. Introduction

PROTECH Dynamics Technical Services LLC ("PROTECH", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and address when you fill out our contact form, request a quote, or book a service.
• Service Information: Details about the services you request, your property type, and any descriptions of maintenance issues.
• Communication Records: Records of your correspondence with us via email, phone, or WhatsApp.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our home maintenance and renovation services
• Respond to your inquiries and service requests
• Send you service confirmations, updates, and appointment reminders
• Process your payments and maintain records for warranty purposes
• Comply with legal obligations under UAE law

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Delivery: With our technicians and team members who need the information to perform the services you have requested.
• Legal Requirements: When required by UAE law, regulation, or legal process.
• Business Protection: To protect the rights, property, or safety of PROTECH Dynamics, our customers, or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but some features of the website may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Rights

In accordance with UAE data protection regulations, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@protechfitout.com
• Phone: +971 56 151 7463
• Address: Prime Tower, Business Bay, Dubai, UAE